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RURAL FIBRE CO PRIVACY POLICY

OVERVIEW

This Privacy Policy outlines how Rural Fibre Co Pty Ltd (ACN 682 917 924) (RFC, us, we, or our) collects, uses, stores, and protects your personal information. It applies to all interactions with RFC, including through websites, platforms, social media, phone, or email.

 

WHO ARE WE?

RFC provides wholesale fibre optic solutions, including infrastructure that connects residential and business premises.

 

PERSONAL INFORMATION WE COLLECT

What is Personal Information?

Personal information is any data that can identify you.


TYPES OF INFORMATION WE COLLECT

  • Website Visitors: Technical information like browser type, IP address, and geolocation data.

  • Customers: Contact details, usage patterns, and feedback.

  • Trade Credit Applicants: Business and credit history.

  • Suppliers: Business contact details.

We may sometimes collect sensitive information, such as criminal history or biometric data, with your consent.

 

HOW WE COLLECT INFORMATION

  • Directly from you when you interact with us online, via phone, or in person.

  • Automatically through cookies, tracking technologies, and analytics tools.

  • From third parties like public websites and social media.

 

HOW WE USE YOUR INFORMATION

  • Provide and improve services.

  • Send updates, offers, and promotions.

  • Comply with legal requirements.

  • Protect against fraud and ensure network security.

You can opt out of marketing communications at any time.


SHARING YOUR INFORMATION

We may share your data with:

  • Employees and contractors.

  • Marketing and research partners.

  • Legal authorities, if required.


YOUR RIGHTS

  • Access and Update: You can request access to your data or ask us to update it.

  • Opt-Out: You can opt out of marketing communications.

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If you believe that personal information we hold about you is incorrect, incomplete or inaccurate, then you may also request us to correct and amend it by contacting us on the details set out in the 'How to Contact Us' section below. Where we agree that the information needs to be corrected, we will update it. If we do not agree, you can request that we make a record of your correction request with the relevant information.

 

You can also ask us to notify any third parties to whom we provided incorrect information about the correction. We’ll try and help where we can – if we can’t, then we’ll let you know.

 

CONTACT US

If you have questions or complaints, you can contact us:

You can also contact us on the details above if you wish to lodge a complaint or obtain a copy of our complaints handling process. We will acknowledge receipt promptly and will aim to investigate and respond to you within 30 days of receipt of your complaint, in accordance with our complaints handling process.

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If we need more time, we will notify you about the reasons for the delay and provide a new estimated timeframe. If your complaint relates to our handling of your personal information or a privacy issue, please refer to our 'How to Contact Us' section above so that we can seek to resolve the complaint for you in the first instance. If we cannot resolve it to your satisfaction, you may contact the Australian Information and Privacy Commissioner at any time, whose contact details are set out below:

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Office of the Australian Information Commissioner
GPO Box 5218
Sydney NSW 2001
Phone: 1300 363 992
Online: www.oaic.gov.au
Email: enquiries@oaic.gov.au

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If your complaint relates to telecommunications data handling or other matter relating to the provision of telecommunications services, you can also contact the Telecommunications Industry Ombudsman, as appropriate.

 


CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy. The latest version will always be available on our website.

 

Last updated: January 2025

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